Refund policy

We want you to have the best possible shopping experience with us here at Laurel Tree & Me! We do know things happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order. 

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 48 hours of delivery.

Please see our requirements and procedures below:
• Refunds- We do not offer refunds to original form of payment. All returns will be for store credit only.

• Store Credits- Eligible on non-final sale items when postmarked within 15 days of being delivered.

The Following Items DO NOT Qualify For a Return of Any Kind:
• Sale Items
• Jewelry
• Bags
• Hair accessories
• Hats

Sending Back Returns
**Please include in your package when returning your item the order number, your full name, address and e-mail address.

• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your return has made it to us. We do not notify when returns are received and processed.

Processing Time For Returns
• Please allow 3-7 business days for processing once received.
• Once processed, you will receive an email confirmation letting you know it has been done. Due to our high volume, we do not notify customers when we receive their return package, only when they have been processed. This is why we recommend to hang onto your tracking number so you know it has arrived!

**We reserve the right to refuse a return if the items do not meet the criteria above.

***Return policy last updated on 7.27.21